Welcome to Lipa Mos Mos (lipamos.com). By accessing and using our website, you agree to comply with the following Terms and Conditions. These terms outline the rights and responsibilities for all users of our website and services. Please read them carefully before engaging with our platform. If you do not agree with any part of these terms, you should discontinue the use of the website and services.

1. Definitions

  • “We”, “Us”, “Our” refers to Lipa Mos Mos.
  • “You”, “Your” refers to the user, customer, or visitor of the website.
  • “Website” refers to www.lipamos.com or any subdomains associated with it.
  • “Services” refer to all interactions, including browsing, booking via WhatsApp, making inquiries, and purchasing products through our platform.
  • “WhatsApp Sales Representative” refers to the communication channel provided for customer service and order processing via WhatsApp.

2. Acceptance of Terms

By accessing, using, or engaging with the Lipa Mos Mos website and services, you agree to comply with these Terms and Conditions, as well as any future updates or modifications. Lipa Mos Mos reserves the right to update these Terms and Conditions without notice, and it is your responsibility to review them regularly. Continued use of our services after such changes implies acceptance of the updated terms.

3. Use of Website

You are granted a limited, non-exclusive, and revocable license to access and use the website for personal and non-commercial purposes, including browsing products and contacting us for inquiries. Any unauthorized use of the website, including, but not limited to, commercial purposes, malicious activity, or illegal content, is strictly prohibited.

4. Product Information and Availability

  • We strive to ensure that all product descriptions, images, and prices on the website are accurate. However, we do not guarantee the accuracy or completeness of such information, and we reserve the right to correct any errors or omissions.
  • Product availability is subject to change without notice. If a product you have ordered is unavailable, we will inform you as soon as possible via WhatsApp or other means.

5. Engagement via WhatsApp

When you identify a product you want on the website, you have the option to book it via the “Book on WhatsApp” button. This initiates communication with one of our WhatsApp sales representatives, who will guide you through the purchase process.

  • Required Information: During the WhatsApp engagement, you will be required to provide your name, location, and contact details. This information is necessary for order processing and delivery.
  • Data Use: Your personal data is used solely within our business to facilitate your order. It is never shared with third parties outside Lipa Mos Mos without your consent (see our Privacy Policy for more details).

6. Pricing and Payment

  • All prices displayed on the website are in Kenyan Shillings (KES) unless otherwise stated.
  • We reserve the right to change the prices of products without notice. However, once an order has been placed, the agreed price at the time of booking will be honored.
  • Payment options, including hire purchase terms, will be discussed and confirmed via WhatsApp with our sales representatives. We do not charge any interest on hire purchase agreements.

7. Delivery

  • Nationwide Delivery: We offer delivery across Kenya. Once your order is confirmed, we will ensure delivery is made within 2-3 days, depending on your location.
  • Delivery Costs: Any delivery fees will be discussed and confirmed during the WhatsApp engagement.
  • Delivery Issues: If there are any issues with your delivery, including delays or damaged products, please contact our WhatsApp sales team for assistance. We will work to resolve the issue promptly.

8. Return and Refund Policy

We aim for customer satisfaction. If you encounter any issues with the product you receive, please notify us via WhatsApp within 7 days of delivery. Our refund or exchange policy will depend on the specific circumstances, and any returns must comply with the following:

  • The product must be unused, in its original condition, and in its original packaging.
  • Proof of purchase will be required for all returns.

9. Limitation of Liability

Lipa Mos Mos is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website, the products, or services provided. This includes, but is not limited to:

  • Losses related to delayed or failed delivery due to external circumstances.
  • Misuse of products purchased via our platform.
  • Errors or inaccuracies in product descriptions or pricing.

10. Intellectual Property

All content on the website, including text, images, logos, and design, is the intellectual property of Lipa Mos Mos unless otherwise stated. You may not copy, distribute, modify, or create derivative works from our content without express written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and do not signify endorsement by Lipa Mos Mos. We are not responsible for the content, security, or practices of third-party websites.

12. User Conduct

You agree not to:

  • Engage in activities that disrupt or harm the functionality of the website.
  • Upload or distribute any content that is unlawful, harmful, or violates the rights of others.
  • Use the website or services for any fraudulent or unlawful purposes.

13. Termination

We reserve the right to terminate or suspend your access to our website and services at any time if you breach any of these Terms and Conditions, engage in illegal activities, or misuse our services.

14. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes or claims arising from your use of the website or services will be subject to the exclusive jurisdiction of the Kenyan courts.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or your interactions with Lipa Mos Mos, please contact us via:

 

By continuing to use our website and engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We value your trust and aim to provide a seamless and secure shopping experience.