At Lipa Mos Mos, customer satisfaction is our top priority. We are committed to providing you with high-quality products and services. This Return Policy outlines the procedures and conditions for returning products purchased through our website. Please read it carefully to understand your rights and obligations regarding returns.

1. Quality Control Measures

We take quality control very seriously. Our dedicated team conducts thorough checks during the purchasing process and upon arrival at our warehouse. This includes:

  • Oversight of Purchases: All products are inspected to ensure they meet our high-quality standards before being made available for sale.
  • Warehouse Quality Checks: Upon receipt of products in our warehouse, a second round of inspections is performed to confirm that they are in excellent condition and ready for delivery.

2. Conditions for Returns

While we strive to ensure that all our products are of the highest quality, we understand that sometimes issues may arise. We accept returns under the following conditions:

  • Damaged Products: If a product is damaged during delivery, please contact us within 7 days of receipt. We will arrange for a return and replacement or refund based on the situation.
  • Defective Products: If you receive a defective product that was not identified during our quality checks, you may return it within 7 days of delivery for a replacement or refund.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via WhatsApp or email within 7 days of receiving the product. Provide your order number and a description of the issue.
  2. Return Authorization: Upon reviewing your request, we will provide you with a return authorization and instructions for returning the product.
  3. Pack the Item: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and documentation.
  4. Return Shipping: Return the product to the address provided by our customer service team. You may be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
  5. Inspection Upon Receipt: Once we receive the returned product, our quality control team will inspect it to verify the reported issue.

4. Refunds and Replacements

  • Refund Process: If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
  • Replacements: If you prefer a replacement instead of a refund, we will arrange for the replacement to be shipped to you at no additional cost, provided the return conditions are met.

5. Exclusions

Please note that certain items may be excluded from our return policy, including:

  • Products that have been used or worn beyond what is considered normal testing.
  • Items that are returned without original packaging or accessories.
  • Products marked as final sale or clearance items.

6. Contact Information

For any questions or to initiate a return, please contact our customer service team:

 

7. Policy Updates

Lipa Mos Mos reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new policy.