At Lipa Mos Mos, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with our sales representatives via WhatsApp. By using our website or any of our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit the Lipa Mos Mos website and identify a product of interest, you have the option to click on the “Book on WhatsApp” button to engage directly with one of our WhatsApp sales representatives. In the course of this engagement, we may collect the following personal information:
- Name: To identify and personalize our communication with you.
- Location: To facilitate delivery of the product to your preferred destination.
- Contact Information: This includes your phone number and email address (if provided) to maintain communication regarding your order or inquiry.
2. How We Use Your Information
We use the personal information collected from you in the following ways:
- To Process Orders: Your name, location, and contact details help us facilitate the booking of products, arrange delivery, and communicate any relevant updates about your purchase.
- Customer Support: We use your contact information to provide customer service, answer inquiries, and resolve any issues that may arise.
- Internal Record-Keeping: We may use the information to keep a record of customer interactions and transactions for future reference and quality assurance.
3. How We Share Your Information
We are committed to safeguarding your personal information. The details you provide (name, location, contact information) are only shared internally within the Lipa Mos Mos team to ensure efficient service delivery. Your information will not be shared, sold, or disclosed to third parties outside of our business unless required by law.
4. Security of Your Information
We take the security of your personal information seriously and have implemented various safeguards to ensure it is protected. We use secure methods to store and handle your data and prevent unauthorized access, use, or disclosure.
5. Cookies and Website Usage
While visiting our website, we may use cookies and similar tracking technologies to enhance your browsing experience and understand how you interact with our site. This information helps us improve our website and the services we offer. Cookies do not collect personal information but may track actions such as the products you view or express interest in.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request that we correct or update your information if it is inaccurate.
- Request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected.
7. Changes to the Privacy Policy
Lipa Mos Mos may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on our website, and we encourage you to review this page periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us via email or through our WhatsApp sales representative.
By using our website and engaging with us on WhatsApp, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We are committed to maintaining your privacy and trust as you interact with Lipa Mos Mos.