At Lipa Mos Mos, we aim to provide a smooth and secure payment process for our customers. This Payments Policy outlines the procedures, requirements, and terms related to payments for products purchased through our website. Please read it carefully to understand your rights and obligations.

1. Payment Methods

  • M-Pesa: Our primary payment method is M-Pesa, a secure and widely used mobile money service in Kenya. This method allows for quick and easy transactions, ensuring that we can verify payments promptly and securely.

2. Payment Structure

  • Deposit Requirement: Before any product is cleared for delivery, customers are required to pay a deposit. This deposit secures your order and confirms your commitment to the purchase.
  • Monthly Contributions: For hire purchase agreements, customers will make monthly contributions at the end of each month. This payment plan will be discussed and confirmed with our sales representatives during the booking process.
  • Full Payment Option: Customers have the option to make a full payment by depositing the total amount via M-Pesa. In this case, you may clear the payment upon delivery, but this must be agreed upon in advance with our sales team.

3. Refund Policy

  • Understanding Refunds: Refunds are accepted under certain conditions. However, fraudulent activities, such as using our payment number to launder money and then requesting a refund to another number, will not be tolerated. Any detected fraudulent activity will be reported to the relevant authorities, including the payment provider.
  • Cancellation by Customer: If you cancel your booking without a genuine reason, the refund process may take up to 7 working days. We reserve the right to assess each cancellation case individually.
  • Cancellation of Delivery: Once the item has been delivered and confirmed to be in good condition, cancellations are not accepted. All sales are final once the product is in your possession.

4. Order Confirmation

  • After completing your payment, you will receive an order confirmation via WhatsApp or email. This confirmation will include your order details, payment receipt, and estimated delivery timeline.

5. Payment Verification

  • All payments made via M-Pesa will be verified before the delivery process begins. This verification helps us ensure the integrity and security of our transactions.

6. Contact Information

If you have any questions or concerns regarding payments, please contact our customer service team:

 

7. Policy Updates

Lipa Mos Mos reserves the right to update or modify this Payments Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new policy.