• What is Lipa Mos Mos?
  Lipa Mos Mos is a platform that helps Kenyans access products through hire purchase without charging interest. We offer a wide range of items, including home entertainment, personal gadgets, and farm equipment, with delivery across the country.
• How do I make a purchase?
  To make a purchase, browse our website, select the product you want, and click the “Book on WhatsApp” button. Engage with one of our sales representatives on WhatsApp to provide your details and complete your order.
• What payment methods do you accept?
  We only accept payments via M-Pesa, as it is a secure method that allows us to verify payments easily.
• Is a deposit required before delivery?
  Yes, a deposit is required before any product is cleared for delivery. The deposit secures your order and confirms your commitment to the purchase.
• Can I make full payment upon delivery?
  Yes, customers can opt to make a full payment via M-Pesa before the delivery is completed, but this must be agreed upon with our sales team in advance.
• What if I receive a damaged product?
  If you receive a damaged product, please contact us within 7 days of delivery. We will arrange for a return and provide a replacement or refund based on the situation.
• Can I cancel my order?
  You can cancel your order before delivery. However, if the cancellation is made without a genuine reason, the refund may take up to 7 working days.
• What happens if I want to return a product after delivery?
  Once a product has been delivered and confirmed to be in good condition, cancellations or returns are not accepted.
• How long does delivery take?
  Delivery typically takes 2-3 days, depending on your location. Our sales representatives will keep you updated on the delivery status.
• Do you offer refunds?
  Yes, we offer refunds under certain conditions, but fraudulent activities will not be tolerated. Refunds for cancellations without genuine reasons may take up to 7 working days.
• What if I cancel my order without a genuine reason?
  If you cancel your order without a valid reason, the refund process may take longer, and we reserve the right to assess each case individually.
• Are there age restrictions for using your services?
  Yes, you must be at least 18 years old to use our services and make purchases on our website.
• Do you have a quality control process?
  Yes, we have a dedicated team that conducts quality checks during purchases and at our warehouse to ensure that all products meet our high standards.
• How can I contact customer support?
  You can reach our customer support team via WhatsApp or email. Our contact information is available on our website.
• What happens if I suspect fraudulent activity related to my payment?
  If you suspect fraudulent activity, please contact us immediately. We take such matters seriously and will work with the relevant authorities to address any issues.
• Can I change my delivery address after placing an order?
  If you need to change your delivery address, please contact our sales representative as soon as possible. We will do our best to accommodate your request before the order is dispatched.
• Is there a warranty on the products?
  Warranty details vary by product. Please refer to the specific product description for warranty information.
• What should I do if I have a problem with my order?
  If you encounter any issues with your order, please contact our customer support team. We are here to help you resolve any problems promptly.
• Can I track my order?
  Once your order has been dispatched, we will provide you with tracking information via WhatsApp or email so you can monitor its progress.
• What if I have more questions not covered in the FAQs?
  If you have additional questions, please feel free to reach out to our customer support team via WhatsApp or email. We are always here to assist you!